During the course of more than 12 years involved in debt collection for Banks & Credit Institutions, Cactus has a lot of luck to approach and understand Customer’s needs and concerns when switch to external debt collection partner. That may be the fulfillment of Customer information security requirements; ensuring compliance to preserve Customer’s image; ensuring the efficiency of debt recovery is stable; ensuring compliance with the provisions of law, etc.

From that fact, Cactus has built a system to ensure the peace of mind of customers when using the service, including: Cacti has a professional debt management management system, capable of allowing Customers access to manage profile information; Cactus establishes a security system according to ISO 27001-2003 standard; Cactus develops specialized call recording software to ensure that all recalled phone calls are recorded and ready to be provided to customers when needed; Cactus has internal control system to ensure the lowest risk of compliance during the debt collection process …

Debt collection fees are set based on closeness and parallel with customers over the long term. and, in particular, the debt collection fee only arises when Xuong Rong recovers Customer’s receivable debts.

The debt collection process for regular Customers includes the following basic steps:

  • (i) Verify debt information from information provided by Customer;
  • (ii) Investigate additional information to serve debt recovery;
  • (iii) Field trip to work directly with debtors;
  • (iv) Conducting a telephone to work directly with debtors;
  • (v) Conduct dispatch.


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